Riverwoods, IL, April 3, 2006 – Discover Financial
Services LLC, a business unit of Morgan Stanley
(NYSE: MS), today announced that its fraud protection
services and online customer security center at
Discovercard.com have been ranked number one in
a comprehensive, third-party report on the credit
card industry.
The Credit Card Monitor
Report, published by leading market research firm
Corporate Insight, named Discover “Best in Class”
for its fraud information and protection services,
based on the excellence and accessibility of its
online fraud protection center and identity protection
tools. The results of the report underscore the
consistent third-party recognition Discover has
received for excellence in fraud protection services,
including its top listing in 2005 by Javelin Strategy
& Research.
“Consumers today are
using their credit cards more than cash or checks
– and with that comes their need for complete
fraud protection,” said Steve Furman, Marketing
Director for E-Commerce at Discover Financial
Services. “Discover works hard every day to fight
fraud and identity theft so Cardmembers may use
their cards with confidence and peace of mind.”
The Corporate Insight report evaluated
the online fraud protection programs of all major
credit card companies and issuers for capabilities
that included visibility, ease of use and quality
of resources. Discover ranked first in the industry
on several counts and was recognized as one of
only three companies offering the additional protection
of a single-use account number program – Discover
Card's Secure Online Account numbers – for online
purchases. The report also commended Discover
for offering the lowest-cost “lost wallet” credit
monitoring service for customers.
As
part of its free, integrated customer protection
offering, Discover's advanced fraud early warning
system constantly monitors each of its 50 million
Cardmember accounts, with fraud specialists calling
Cardmembers immediately if unusual account activity
appears. In addition, specialists work with Cardmembers
on an ongoing, individual basis to resolve problems
and are available 24/7, in sixty seconds or less,
by calling 1-800-DISCOVER (1-800-347-2683).
Discover Card's industry-leading fraud protection
measures include: - Zero Dollar Fraud Liability:
Discover Card provides Cardmembers with a $0
fraud liability guarantee. They are never responsible
for unauthorized charges on their Accounts – online,
offline, anytime, anywhere.
- Dedicated,
Skilled Specialists: One of Discover's 450 specialists
will be assigned to work personally with Cardmembers
to resolve any fraud-related issues.
- Secure Online Account numbers: For added
security, Cardmembers can get Secure Online Account
numbers, a free shopping tool that substitutes
a secure number for their real Account number.
Cardmembers can rest easy knowing their real
account numbers are never revealed online.
- Added Protection: Discovercard.com
offers additional, fee-based protection measures,
including Identity Theft Protection and Wallet
Protection. Free paperless statements further
protect their information and eliminate the need
for shredding.
The Credit Card Monitor
Report is available to subscribers at www.corporateinsight.com.
About Discover Financial Services
LLC
Discover Financial Services LLC,
a business unit of Morgan Stanley (NYSE: MS),
operates the Discover Card with more than 50 million
Cardmembers, and the Discover Network, which is
the largest proprietary credit card network in
the U.S. with more than 4 million merchant and
cash access locations. Discover Financial Services
also operates the PULSE ATM/debit network, which
serves over 4,200 financial institutions and includes
almost 250,000 ATMs and approximately 3.4 million
POS terminals. For more information, visit www.discovercard.com,
www.discovernetwork.com
or www.pulse-eft.com.
Media Contact:
Mai Lee Ua
Associate, Public Relations
Discover Financial Services LLC
(224)
405-3082
maileeua@discoverfinancial.com
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